This Privacy Policy must be read in conjunction with the Terms and Conditions. This page informs you about our policies regarding the collection, use and disclosure of personal information-data we receive from users of the Website and our other services.

Chillbox is committed to respecting the privacy of visitors to the Website in accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the “General Regulation on Data Protection” ”), as well as with the national implementing laws and in particular Law 4624/2019, as applicable, which set specific rules for the protection of persons against the processing of personal data in the field of electronic communications (together with the General Data Protection Regulation, the “Data Protection Legislation”).

Chillbox takes your right to privacy very seriously and seeks to make you feel comfortable using the Website. This policy states what data we may collect and how we may use the relevant information.
Please note that the contents of this document may be modified by Chillbox at any time.
Characteristics of the information collected

Personal data processed by Chillbox includes:

(a) personal data which allows you to be identified (such as your name, your gender, your e-mail address and your postal address);
b) general information contained in server log files such as your IP address (the only address that identifies your computer on the Internet), the type of web browser you use, the website you came from to access the Website, such as also the time and duration of your connections (recorded via cookies and analyzed).

Use of data

Chillbox collects and processes personal information for the following purposes:
a) to provide the products and services you have requested,
b) to answer your questions,
c) to manage the Website,
d) to improve its services,
e) to carry out its activity more effectively (ie to offer you improved services and applications that we believe concern you or to improve the Website and the user experience).

We will limit the processing of personal data to the minimum possible extent in order to achieve these objectives.

Your personal data held by us will be processed lawfully. This treatment will be accurate, appropriate and reasonable. The information will be updated where necessary and will not be retained for longer than necessary for the purposes mentioned above. Your personal data will then be deleted or anonymized, unless required by law to maintain it for a longer period of time or unless your personal data is still necessary for us or other Chillbox legal entities at in the context of substantiating, claiming or refuting a claim.

All your personal data held by us will be treated as confidential and will only be used for Chillbox purposes. The data will not be sold or provided for any reason to any third party unless you expressly consent to it.

Unless otherwise provided by law, if you provide us with information about you, we may use it to answer a question or send you the requested information.
Chillbox will not disclose your personal information to any third party without your prior consent, unless this is necessary to provide you with the services and information you have requested and to the extent permitted by applicable law.

Legal basis for the processing of personal data

We only process your personal data when we have a legitimate reason to do so. In particular, the processing of your personal data is based on the following legal bases:

  1. the processing is necessary for the performance of our contractual obligations (according to what is specifically stated in the purposes under “a” above), or
  2. processing is necessary when we have a legitimate interest in ensuring the proper administration, management, promotion and protection of our activities or products (according to what is specifically stated in the purposes under “b” to “e” above).


Chillbox will protect your personal data using the appropriate safety valves.

Chillbox takes all reasonable steps to ensure that your data is kept secure and in accordance with this Privacy Policy. Chillbox takes every precaution to protect any information collected from our visitors and account users against unauthorized access and use.

Access and collected modifications

You have the legal right to access personal data at any time about you, as well as the right to correct any inaccuracies and to delete or block your personal data.

You can exercise the right to data portability, within the framework defined by the Data Protection Legislation. You may also object to or request the restriction of processing in accordance with and within the framework set forth in the Data Protection Act.

When the processing of your personal data is based on your consent, you also have the right to revoke this consent at any time, without affecting the legality of the processing that has taken place based on your consent being revoked.

Please note that you also have the right to file a complaint with the competent supervisory authority in case you consider that we have violated the Data Protection Legislation (in Greece the Personal Data Protection Authority).

Please note that Chillbox is not stored in a database personal data that is processed or collected on the Site.

For more information, please contact us at the following email address: